"As a trainer, she gets the message across clearly and ensures that participants are engaged and encouraged to question and contribute to discussions. She has extensive experience in evaluation and research, gathering and analysing complex information and producing clear, comprehensive reports on the results of the work. I would have no hesitation in recommending Charlotte to anyone, I know that she will meet all requirements agreed as part of a project working to a high standard and to time." Muriel.  Mowat,  Membership Officer, Befriending Networks 

“Charlotte Lee, CSL Consultancy, has recently provided report writing and other services on a project about co-production and social care support. She is friendly, flexible and has excellent attention to detail. Charlotte provided outputs that were of a high standard and quality. We would certainly consider engaging with Charlotte Lee again for another contract if we need her services.” Pauline Nolan

Head of Leadership and Civic Participation at Inclusion Scotland

"Charlotte conducted a great independent evaluation for us at Student Minds. She was creative, dynamic and flexible to the needs of our organization, while providing a constructively critical approach that has enabled us to reflect on our challenges and understand where improvements can be made. I would definitely recommend her services to others in the charity sector."  Zoe Maggs, Men's Mental Health Programme Officer

"I have worked with Charlotte who skilfully facilitated strategic discussions leading to successful outcomes with understanding and empathy. Charlotte can draw out the key areas of ‘stickiness’ and overcome barriers with a mixed group of professionals and where competing agendas exist. Charlotte is ably competent in designing and delivering to a brief, usually exceeding expectations, and has been hugely helpful in creating collaborative and positive environments. She has also undertaken evidence-based research for us with sensitivity to confidentiality and expertise.  Charlotte has also been engaged to undertake evaluative work on behalf of our organisation working on a deeply personal and sensitive topic area with care and understanding. I would have no hesitation in re-engaging or recommending her work" Glenn Appleton - whilst she was Chief Executive at Argyll Third Sector Interface 

“During my time as manager for Health and Happiness in the Highlands, the team had the pleasure of engaging Charlotte on a consultancy basis to guide us through being independently evaluated. Thus was a vital component for our funding and it was crucial that trust could be established quickly and absolute faith in the integrity of the process. Genuine evaluation requires a willingness to be transparent and not to be afraid of being vulnerable for the greater outcome of improving and learning about how to deliver a quality service. Charlotte demonstrated an ability to build bridges quickly and facilitate participation with assurance and confidence alongside a keen grasp of the key elements that characterised our organisation. Charlotte followed up positively with key stakeholders and supported people to work on a consensual basis around the key issues. This included professionals, families, people we supported and local community organisations. The evaluation reports were insightful, informative, constructive and were also creative with recommendations that were achievable, ideally matched our organisation’s values, and practical to implement and measure. I would highly recommend Charlotte as a professional with a wide range of experience, an analytical eye, an ability to connect with others and translate complex data into a formula for building a constructive foundation for an organisation to demonstrate its strengths and shine a light on its improvement journey.”  Ellie Wolfe

“Charlotte’s approach to the whole project was the perfect balance of professionalism and organisation with enough flexibility and informality to suit the project and the project officers liaising with her. We have and will continue to use the evaluation report to inform the planning and delivery of future projects. The report brought to our attention some aspects of the project that could have been delivered more effectively and some barriers to participation which we would consider thoroughly when developing further projects. It has encouraged us to build the funding required for an external evaluator into other project budgets as it is a very time consuming process for project staff to complete, the final report is of a higher standard and it allows us to review the project from an outside perspective.” The Conservation Volunteers – A Community Rewilding Project  

“At the time Hanover was looking for a trainer to; deliver the essentials of how to manage challenging behaviour, allow staff to review their experiences and support their understanding and knowledge. These expectations were met, providing support and skills to our employees. It helped us to understand; that we have to manage lots of challenging behaviour, the importance of reporting incidents and how to deal with issues at the time. The course gave our employees a good basic understanding of what to do in such circumstances. It was obvious from the training feedback that we had a lot of unreported incidents and so we have invested in a reporting system to make it easier to report it will also provide the Association with reports and data.  The sessions were well delivered and provided a good grounding for hundreds of our employees, at the time this was an important level of knowledge for them.”  Hanover Scotland Housing Association