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Training Courses


This course is aimed at staff and volunteer (including management committee or board members) who would like to develop or improve their advocacy skills. By the end of the course, participants would:

Have a clearer understanding about what advocacy is and is not
Have opportunities to practice their advocacy role
Be more confident in their advocacy role
The content and form of delivery would be adapted depending on the needs of each organisation.






Assertiveness allows people to express honest feelings comfortably, to be direct and straightforward and to exercise personal rights without denying the rights of others and without experiencing undue anxiety and guilt.

Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations. However, these behaviours can be unlearned and assertive behaviour used to produce results that benefit both parties.

This one-day workshop can help delegates increase work effectiveness and productivity, achieve greater control of their daily activities and overcome work stressors.

To book a place on the next course go to Assertiveness Skills


This course is suitable for anyone who would like to improve their skills and confidence in dealing with conflict in their personal or professional lives. It is a one day course covering:

  • Conflict – positive and negative
  • Values of conflict resolution
  • Conflict management styles
  • Dispute resolution methods

To book on the next course go to Dealing with Conflict 

For the 2017 course go to Dealing with Conflict


There is increasing recognition of the need to ensure that the services we offer meet the needs and wishes of the people who rely on our support. It is important to ensure that managers and staff have the skills and confidence needed to deliver person centred care. This one-day course includes:

  • Changing Impressions
  • Rituals and routines
  • Who are we and what is important to us?
  • Good communication
  • Working towards meeting the five service accomplishments (John O’Brien)



This is a one-day course suitable for anyone who comes into contact, personally or professionally, with people who self-harm.

Self-harming behaviours include:

  • Cutting
  • Burning
  • Skin plucking
  • Eating disorders

The course looks at what self-harm is, why people self -harm and how to help. Self-harm is more common in young people, but can also affect older people and indeed anyone in society.

To book on the next course go to Dealing with Self Harm

A two-day training for trainers course is also available.


This is a confidence-building course for people who are thinking about making changes in their lives. It will be useful for people who are thinking about returning to education or training, going back to work or changing jobs, taking up voluntary work or developing new skills.

Much of the material is drawn from the Open University Training Pack ‘Making Your Experience Count’.

The course can be run in a variety of ways and the content adapted to meet the needs of organisations and participants. It includes a mixture of core and optional sessions, each session will take around 2 hours.


Health Issues in the Community, a national training resource, is ideally suited to help equip local people for the real challenges that they face in developing community responses to health issues and becoming more active citizens.

It is made up of two parts each of which is accredited through CHEX (Community Health Exchange). It is designed in a way to enable it to be delivered as stand alone modules or units as well as the full Part 1 and/or Part 2 course.

PART 1: Health and Society

Unit 1 – What Health Means To Me

Unit 2- Different Ways Of Thinking About Health

Unit 3 – Poverty, Inequality And Health

Unit 4 – Different Experiences, Common Problems

Unit 5 – Participation And Power

Unit 6 – Community Development And Health

Unit 7 – The Group Project – based on an issue identified by the group

Unit 8 – Reflection And Review Of Learning

PART 2: Ideas into Action

Unit 9 – Global Perspectives to Local Realities

Unit 10 – Community Research

Unit 11 – Private Troubles And Public Issues

Unit 12 – Making Democracy Work

Unit 13 – Getting Below The Surface

Unit 14 – Working With Groups

Unit 15 – Community Research Projects – Presentation and Analysis

Unit 16 – Review And Evaluation


This course is suitable for anyone who would like to improve the performance of their team. This one-day course includes:

  • Team working vs. team building
  • Team stages and roles
  • Developing shared goals and values
  • Communication styles and skills
  • Working together to improve team performance

To book a place go to Getting the Best out of Teams




This one day course offers participants the opportunity to:

  • Explore the causes of aggression – looking at antecedents, behaviour and consequences.
  • Reflect on their experience of coping with other people’s aggression – the impact this has on them and other people involved.
  • Identify and develop skills, including communication and assertiveness that can help to reduce the incidence of aggression and to respond effectively to it when it arises
  • Increase their skills and confidence in using de-escalation approaches

To book a place on the next Glasgow course got to Managing Aggressive Behaviour  

For the next Edinburgh course go to Managing Aggressive Behaviour


This one-day course will provide opportunities to:

  • Reflect on the impact mental health problem could have
  • Recognise the signs/symptoms of mental health problems
  • Understand the impact of mental health problems
  • Identify when to refer someone on to more specialist services
  • Look at ways of promoting their own mental health and well-being

To book a place on the next course go to Mental Health Awareness (Glasgow)

Mental Health Awareness (Edinburgh)


This course is suitable for managers or team leaders who want to improve their skills in motivating staff, improving performance and overcoming difficulties they may face in their management role. This one-day course covers:

  • The nature of work motivation and what this means for managers
  • Managing absence
  • Dealing with a newcomer’s poor performance
  • Dealing with conflict
  • Improving performance

To book a place on the next course go to Motivating Staff and Overcoming Difficulties


The value placed on involving people in decisions about their own care or treatment, and the support or services that will be provided in their community, has increased significantly over recent years.

To be effective it is important to ensure that all those involved are clear about what the purpose of involvement is and feel confident and competent to play their part.

This workshop is suitable for the staff responsible for facilitating the involvement process and/or the voluntary and community groups, service users, carers and members of the public who would like to become involved. A one-day workshop would cover:

  • What do we mean by participation?
  • Skills needed for effective participation
  • Choosing participation methods
  • How change happens and overcoming barriers to change



All too often when we talk about mental health what we’re actually talking about is mental illness. This training programme has been developed by NHS Health Scotland with the aim of raising awareness and understanding of mental health promotion and its role in keeping people well. This course can be delivered as a one-day or two-day programme, both of which will look at what mental health is, why it is important, and who is responsible for promoting mental health.

They will also both cover the signs and symptoms of the most common forms of mental illness – i.e. depression, anxiety, schizophrenia and bi-polar disorder. The 2-day programme will also look at what is effective in mental health promotion and how to evaluate this and will provide an opportunity for participants to plan a joint mental health promotion activity.

Understanding Dementia

An increasing proportion of people accessing health and social care services now have dementia.

It is important to ensure that staff working in these services feels confident and competent to meet the needs of people with dementia and respond to any challenges they may face. This is a one-day course and

  • What is dementia?
  • Different types of dementia
  • Areas of function effected
  • Communication
  • Challenging behaviour
  • Risk and safety


The context within which independent advocacy is developing is more positive than it has ever been before.

The profile and understanding of independent advocacy has increased steadily over the last few years as can be seen in the place it has been given in national policy documents, national standards and legislation.

Having said that, those staff who are most likely to come in to contact with independent advocates (e.g. social workers, C.P.N’s, care home staff, home helps etc) often haven’t received training or information to help them understand the role of an independent advocate and in particular how this differs from any advocacy role they may have. This is a one-day course and covers:

  • What advocacy means to you
  • What advocacy is/isn’t
  • Different types of advocacy
  • When independent advocacy might be needed
  • The role of service providers and others as advocates
  • Working with independent advocates